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SYSTEMS ADMINISTRATOR

SYSTEM ADMIN

april 2022 - current

dickman supply

- i provide desktop support for roughly 100 personnel and computers. including machining devices, engineering devices, and other miscellaneous devices.

- when i started the position, i had to clean up roughly a thousand guest accounts on office 365; disabled over 234 computers and removed them from the network; i disabled over 94 users and removed them from the network.

- i have written multiple different scripts to perform various tasks to improve desktop roles including a basic powershell application to use for certain tasks. (bat, ps1, and reg).

- i have created mulitple group policies that are being pushed to the users including application installs, user settings, and computer settings. this helped dickman supply it to have a security statndard in play.

- i have set up multiple ubiquiti camera systems, access points, key's, udm, and most ubiquiti appliances at all of our sites. i have also set them up at multiple homes.

- i have run cat6 ethernet cable at multiple sites for cameras, wall plates, in the rafters with beam clamps, and through conduits in the wall.

- i have created multiple technical documents to help improve help desk sla times. this will help dickman supply it future operations.

- i have created a visual basic desktop application to provide quick fixes for the end user and to pull analytical data for my website.

- i created a website to visit for basic information of each site to include, printer information, inventory status, and basic computer information of all computers on the network.

- i have created a powershell application to help with computer data that upload to a mysql database that has multiple computer analytical data for multiple users.

- i built multiple computers for our network. i managed the devices that would need updated to windows 11 through the analytical data pulled from my applicataions and posted on website.

- i decommissioned mulitple neworking devices and would contact local electrical waste desposal department to take the unused equipment.

- i kept track of windows licesnses based on the computer that they were added to as well as avigilon camera license transferes to new servers.

- i configure old cisco switches, hp, netgear, and others to be able to remote into the devices to look at them remotely from my desk.

- i congigured snmp and smb to be able to scan to email as well as scaning to network locations.

- i configured multiple file sharing directories to be able to share files easily amoung departments.

- i cleaned up dns and dhcp services on the routers and on the domain server to help fix the overall status of the network. this helped in troubleshooting network related issues.

LEVEL II DESKTOP SUPPORT

DESKTOP SUPPORT 2

october 2018 - november 2021

honda engineering

- provided desktop support for over 800 engineering personnel.

- provided walk-up, phone, email, and chat support on break fix issues.

- maintained and monitored service now for incoming incident tickets. create tickets for walk-ups and assign tickets to the correct group for faster sla times.

- provided support for software issues to include debugging error messages, blue screen issues, environmental variable issues, file directory support. etc.

- provided support for hardware issues to include hard drive, graphics cards speakers/microphones, docking stations, monitors, etc.

- provided support for the engineers cad applications including mitsubishi gx works 2/3, mitsubishi gt designer 2/3, mitsubishi gt developer 2/3, autodesk mechanical and electrical, solidworks, polyworks, omron, fanuc, famic, roboguide, rockwell automation studio 5000, nikon focus viewer, and smirt.

- documented complex issues to be more efficient for future incidents and create scripts that may help sla times.

- created bat, ps1, and reg scripts for the level 2 desktop support team to use to help with sla times.

- created technical documentation for the desktop support team to be able to have quicker resolution times on incident tickets.

- provided support for machine engineering computers to include connecting comm ports, software install, hardware replacement, and network connectivity related issues.

- imaged new leased computers and worked with users to get their profiles transferred over to the device.

- i would use usmt to backup the users profile and put it back on the new device; drivers/bios updates; company standard application installs; division block level/user specific applicaion installs.

- i decommissioned devices and returned leased computers back to the vendor; remove asset from ad and sccm; wipe the hard drives; document the asset info for record; communicated with shipping department through oracle shipping requests and emails to schedule a time and date to send the devices back to dell.

- provided iphone support for the company phones including phone setup, delivered the device to the end user; phone applicaion issues.

JR SYSTEMS ADMINISTRATOR

JR SYS ADMIN

january 2018 - october 2018

netgain

- provided support for over 800 personnel spanning to many different companies that netgain provided it support for. each company had their own domain and set of operating procedures/standards.

- communicated and took calls from the clients through email, phone, and chat messaging.

- i work with vendors on resolving issues with different hardware/software that the clients have. also work with vendor support on claiming warranties on devices.

- worked with web filtering devices and interfaces (baracuda, cisco umbrella, iboss, etc.)

- i would work on remote alerts that are generated by our monitoring software (ncentral/solarwinds).

- i would telnet into networking devices to make sure ports were configured properly; login to the wlc interface to check on ap issues; reboot servers if needed; monitored server issues and investigated the issues through different log files to correct the issues;

- my domain control experience included but not limit to creating, adding, and removing user accounts; reset/unlock passwords; modified login bat scripts; reserved ip addresses in dhcp; created security groups and created shares folders for the security groups.

- i had access to exchange servers that we converted over to office 365 admin tools. i would create emails accounts; shared, distribution, and other groups; i would archive users email accounts; update exchange server certificates; help users setup calendar meetings; setup email on iphone and android devices; importing and exporting pst files to add to the use's new profile; repair pst files if corrupted.

- i worked on xerox, konica minolta, dell, and hp printers; installed drivers on computers; made admin configuration changes on the printer interfaces including smb; any network connectivity issue.

- software troubleshooting and working with vendor support if necessary.

- network related troubleshooting to include dns, dhcp, wifi, lan, network driver issues, switchport configuration issues.

- i'm familiar with proofpoint email filtering software; i'd check email filtering logs and reports of quarantined emails or blocked emails.

- i would troubleshoot vpn connectivity issues.

- new pc setup; installed miscellaneous software including adobe products, chrome, green shot, office 365, sage, courtview, and others; made registry changes to make the software work correctly; set up file, license, and terminal server paths when setting up the application to run from the server.

- i've added computers to the domain manually; updatesd the device os, applications, drivers, etc.; set up printers and drivers (some had printers setup through gpo and some were manual).

- i would trace cubical ports to the patch panel and connect them if their was a new user to setup; i would also console into the switch and make the correct switchport configuration.

- cleaned printers and added ink/toner to the printers; when setting up a new printer i would also reserve a static ip address for the printer on the domain dhcp.

LEVEL I DESKTOP SUPPORT

DESKTOP SUPPORT 1

february 2017 - january 2018

nationwide insurance

- provided level one it customer support within a call center environment to multiple different types of employees within the nationwide community to include agents, independent agents, nationwide employees, contractors through nationwide, and offshore associates.

- my day would consist of troubleshooting it related issues involving network, software, hardware, mainframe, various applicaion support, printer issues, ip phone issues, cellular phone issues, and internal website support.

- networking issues would be connecting the end user to vpn accounts; getting computers, phones, printers connected to wifi, and hotspot devices.

- mouse and keyboard connection troubleshooting; docking station related issues; monitor and display connectivity issues; cloud phone setup for the home users.

- provide troubleshooting for office 365 products; such as applicaion break/fix, missing add-ins or plug-ins, archiving emails, etc.

- provided application support for multiple applications including rightfax, awd 10, document vault, docusign, filenet, efile, idrive, passport, clarity, mytime, mobius, as400, provenet, nationwide financial, and ms office 365.

- i would troubleshoot printer issues over the phone to include mapping network drives, installing printer drivers, and basic network troubleshooting.

- i would provid phone support to wired and wireless devices; voicemail password resets; line moves, changes, adds, and removes; the systems i was familiar with were avaya and cisco phones; Setup blackberry applicaions on corporate and non-corporate devices; setup verizon jetpacks and mifi devices as well as provide break/fix trouble shooting.

- nationwide it service desk uses tableau to show employees daily statistics for adhering to the metrix they set up; my last known stats were... adherence 95%, conformance 100%, average handle time on a call 600 seconds, quality score 99.7%, average calls per day was 22.

NETWORK HARDWARE MANAGEMENT

JR NETWORK ADMIN

february 2015 - january 2017

oclc

- i would use solar winds applicaion or ssh to the linux dns server to determin switchports to be reclaimed and write up the switch scripts in notepad++ to turn off the port to make them inactive as part of switchport security.

- i would setup cisco ip phones and cisco conference phones for new employees; telnetting into the switch and making switchport configuration changes(voice vlan, data vlan, qos, etc.) on a managed switch and patching the wires from the phone to the closet switch.

- i would handle desktop support escalated tickets for networking related issues; proper switchport vlan, secure ports, etc.

- i setup voicemail accounts in cisco unity; reset locked accounts; reset voicemail passwords

- i would remove dns host names from the linux server through vi text editor.

- i would remove server farms, virtual servers, and removed source network address translations on the f5 load balancers through the gui interface; production changes to f5 load balancers after 9pm and before 7am; production changes to our remote destinations f5 load balancers.

- i would run ethernet and fiber cables to different switches and servers within the data center

- i assisted contractors in implementing meraki aps and insured that all areas of our backup recovery site would be covered by wifi; configured the meraki switches and aps.

- i have changed the batteries in ups devices and also deployed them in closets for the networking equipment.

- i prepared shipping slips and packaging of systems that were getting shipped to the different remote sites.

- i would imaged computers and configured them according to the oclc standards for new hires or to replace a user's computer; this was done with sccm; downloaded user specific software through sccm.

- i would performed driver updates, bios updates, and applied mcafee encryption software to laptop computers.

- i would troubleshoot network printer connectivity issues.

- i would setup new hire workstations including docking stations, monitors, speakers, cubical printers, and phones.

- i was in charge of writing cisco switch scripts for the closet devices during department restructuring.

- i would move servers from one rack to another in the data center.

- i would create vpn accounts for users; reset vpn passwords.

NATHANIEL J. HENRY